Image connecting with problems


#1

I put fire tv but the image loads and then it goes out and says connecting.
My internet is good and the computer is 2.5 meters from the tv, I have problems with the image is hanging


#2

Sorry for the trouble - looking into this.

In the meantime could you try the following?

  • Press “menu” on the remote
  • Press Reset Display
  • The app will reset and ask you to pair again
  • Once paired again, or if you’re still having problems, press Menu again and press Send Bugreport

thanks!


#3

Muchas gracias se arreglo!