Activate Issues

I have a firestick and have downloaded the App, but when I go to activate it, I enter the code and the activate screen just cycles and nothing happens on the TV… No error, it just asks for the code again. Is there an issue activating?

Thanks,
John

Hey John!

My apologies: This was a bug, and is our fault. The issue is now resolved.

What happened: We recently started serving a portion of accounts on some new infrastructure. Unfortunately the cutover was not as hitless as we had planned, and three accounts ended up experiencing errors during pairing (yours is one of them) as a result of the change. I’m sorry for the frustrating experience - the whole point here is, “everything should Just Work”. We’ll be working on improvements to better prevent an issue like this.

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